No returns will be accepted after 10 working days.
All claims must be made in writing within 7 days of receipt of order.
Once stock has been collected/delivered from/by Dipatumo Link, Dipatumo Link has no control over it. We do not accept responsibility for any damages or shortages not reported within 7 working days.
There will be a 15% handling fee if goods are returned after 7 days.
All returns must be accompanied by the original documentation.
No goods may be returned or exchanged unless prior authorisation has been obtained, returns will only be accepted due to faulty workmanship or material and in their original condition.
Dipatumo Link does not accept returns on incorrect items which have already been branded by a 3rd party printer regardless of whether it’s Dipatumo Link’s fault or not
Any items to be returned will only be accepted upon proof of written authorization from DIPATUMO LINK prior to the actual return. The Item must be original condition and packaging. A 25%handling fee will apply on all returns on items that were collected.
Dipatumo Link will not accept returns unless the order is defective or the final print is not as approved by the customer. In the case of a defective order or incorrect print, Dipatumo Link will either reprint the order or issue a refund.
If you are not satisfied with your order for any reason, please let us know as soon as possible within 7 days, so we can work to resolve the issue. We offer a comprehensive refund policy to help ensure that you are satisfied with your purchase.
Please note that all refunds will be issued to the original payment method used for the purchase.
Please provide your order number and a description of the issue so we can quickly process your refund.
If you used cash as the payment method for a purchase and the amount is over R250.00, you will or may not receive a cash refund. Instead, an Electronic Fund Transfer or account credit will be processed. The refund process may take up to 7 days, depending on your bank's processing times and payment method.
A refund or credit will be given only after verifying that the returned stock is in its original packaging and in good condition. Similarly, if you choose to cancel your order before processing and the item is in good condition, a refund or credit will be issued.
Refunds are available in the following circumstances:
If there is a defect in the print quality or material used in your order, we will provide a refund.
If your order is not delivered within the expected timeframe, we will issue a refund or offer a replacement.
If you decide to cancel your order before it is processed, we will issue a refund.
Other Issues: If there are any other issues with your order, please contact us and we will work to find a resolution that meets your needs.
We value your business and appreciate your trust in our company. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.