All orders are subject to Dipatumo Link’s Terms & Conditions.
Please check the accuracy of this invoice prior to payment. (Items, quantity and price)
When the customer makes a payment, they are not only fulfilling their financial obligation, but they are also indicating their acceptance of the terms and conditions laid out in the attached agreement. These standard conditions are an integral part of the agreement and are printed on the reverse side of the invoice for the customer's convenience. By acknowledging and agreeing to these conditions, the customer is legally bound to adhere to them and is responsible for any consequences that may arise if they fail to comply. It is essential for the customer to read and understand these standard conditions before making a payment to avoid any confusion or misunderstandings in the future.
Colours of actual products may vary slightly from the colours shown in the catalogues and on the website. Please request a sample for accurate colour-checking purposes.
Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.
All orders must be placed in writing and are subject to acceptance by Dipatumo Link.
Dipatumo Link reserves the right to refuse any order.
An Amended order will be treated as a new order and change in collection turnaround time will apply. Allow two to ten working days for manufacture subject to availability of raw material.
By placing an order with Dipatumo Link, you represent that you have the authority to order, purchase and/or distribute merchandise containing the names, trademarks, logos, copyrights etc. identified and/or submitted with your order. You also agree to indemnify, defend, and hold harmless Dipatumo Link, its affiliates and representatives from and against all claims, liabilities, and expenses (including attorney fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after the delivery of your order.
Our products and services are backed by our quality guarantee. If you are not completely satisfied with your order, please contact us immediately and we will work with you to resolve any issues.
If you require assistance, please contact us and we will email you the relevant templates. Please refer to our artwork guidelines for more info.
Confidentiality
Dipatumo Link will not disclose any confidential information provided by the customer to any third party.
Dipatumo Link will take all necessary measures to protect the confidentiality of customer information.
All prices are subject to change without notice and are subject to our standard terms and conditions. Dipatumo Link will make every effort to keep prices up to date, but the customer should confirm prices at the time of ordering. All prices are VAT exclusive.
Our prices do not include transport. Deliveries, subject to stock availability and will be at current couriers’ rates.
Our pricing structure is based on the type of product or service, the quantity ordered, and the customization options selected. We offer volume discounts for large orders and recurring customers.
Some of our products and services prices are displayed on our website and in our product catalogues. We do not add any hidden fees or charges, and we will always provide you with a detailed quote before you place your order.
We strive to offer competitive pricing for our products and services. If you find a lower price for the same product and service offered by a competitor, we will try to match their price.
The following methods of payment are accepted:
Cash / Credit Card / Debit Card / electronic transfers (EFT).
We accept: MasterCard, Visa and Debit cards
A levy of 10% may be charged on Debit or credit card transaction less than R100.00.
Goods remain the property of Dipatumo Link until payment has been made in full.
To avoid delays, please pay into our matching bank account so that payment is cleared immediately.
Please send your proof of payment for all orders to
Email: sales@dipatumolink.co.za or WhatsApp: 063 273 1001
All orders will only be released once proof of payment has been received and the payment reflects as cleared funds in the account of Dipatumo Link.
Please contact our sales Department on Email: sales@dipatumolink.co.za or WhatsApp: 0632731001 to confirm that we have received your proof of payment.
Kindly be aware that for all electronic payments (EFT), orders or stock will not be released or proceed for production until the funds have been cleared or the payment reflects in our bank account.
Dipatumo Link cannot be held responsible for missed deadlines, if payments are made with the wrong reference, or if you do not send proof of payment to our sales Department
Please note, all orders under R8,000 must be paid up front, in full, before production can commence. All orders above R8,000 will require a 75% up front deposit and balance payable 24 hours prior to collection or dispatch.
Maximum cash accepted on site is R2,000.00
If payment is not received within 30 days of the payment due date, we may charge a late payment fee of 15% to cover the costs associated with late payment.
Invoice Reminders: We will send payment reminders to our customers via email or phone before the payment due date to ensure that you are aware of your payment obligations.
Collection Process: If payment is not received within 30 days of the payment due date, we will initiate our collection process. This may include:
Phone calls and email reminders to the customer to request payment.
Sending a formal demand letter requesting payment and outlining the consequences of non-payment.
Engaging a collection agency to recover the outstanding amount.
Legal Action: If all other efforts fail to collect payment, we reserve the right to take legal action to recover the outstanding amount, including but not limited to filing a lawsuit, hiring a lawyer, or pursuing arbitration.
Non-payment resulting in Legal/Collection fees being incurred will be for the clients account.
We value our customers and understand that unforeseen circumstances can arise that may affect your ability to pay on time. If you are experiencing difficulties, please contact our customer service team as soon as possible to discuss payment options or arrangements.
Our artwork guidelines policy is designed to ensure that your artwork meets our printing standards, and that your final product meets or exceeds your expectations.
Please read the following carefully. These guidelines are to avoid any delays or additional costs. These guidelines apply to print ready artwork only.
Branding will only commence once full payment for stock and branding has been received and artwork has been approved.
Dipatumo Link cannot take responsibility for non-delivery of orders if layout approval and payment is not received.
Branding will only commence the day after artwork is approved and full payment has been received.
No design will commence without your approval.
Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact customer service directly to ensure that we have received all the relevant information.
Branding cancelled after layouts have been generated will be charged for at 50% per layout, per page of total cost
Copyright: It is the responsibility of the customer to ensure that their artwork does not infringe on any copyright laws or regulations. We will not print any artwork that we believe may violate copyright laws.
Logo / Artwork Format
Please note that we will need your logo and images (Artwork) in specific formats and resolutions as stated below.
Formats we accept
Vector PDF Format.
JPEG High Resolution (600dpi)
Corel Draw
Formats we do not accept
GIF
Word documents files
PowerPoint.
Internet Low Resolution jpegs
Standard Artwork Set Up Fees
In House Artwork Design: Our In-House Design Team are ready and waiting to impress you with world class design proofs in record time.
Our standard artwork set up fee ranges between R100 and R500 per logo or per page, depending on product, however, during Mega Deal Promotional Months these fees are waived completely! The artwork costs stated above Include 3 x FREE changes to the proofs we email you
We allow 2 changes to artworks after which we charge R100 per extra changes
· Depending on the complexity of your logo and Artwork and the time required to Re Draw it, it can cost extra charge. A quote will be emailed to you before any re drawing commences. Please note, the once off Re Draw cost does not include our Standard Design Fee we charge when designing proofs for the products you want to order, depending on the products required.
· Artwork not received in the correct format will attract a redrawing fee of R150 per page or logo. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 per change.
If you prefer to create or supply your own artwork and designs. In this case, please note that all our products have Product Specific Design Templates. These Design Templates can be e mailed to you on request.
Final Print Ready Artwork from your side must be sent to us in: High resolution Vector Pdf (preferred), Corel Draw. (Don’t forget to convert all fonts to paths, Curve). Bleed is required as indicated on our design templates; it is standard practice to keep all text at least 100mm from the edges allowing a safety area. Please make sure you remove the bleed lines and or safe area lines before saving final print files.
All artwork must be CMYK (i.e. 4 process, colours). NO PANTONE COLOURS WILL BE ACCEPTED.
If these specifications are not met, your artwork will be returned to you for revision.
The customer is responsible for providing print-ready artwork in the correct format. The Company is not responsible for errors in the final print if the artwork provided is not correct.
Make sure your artwork conforms to our requirements. Any additional changes to supplied artwork will be charged.
Delivery lead-times are in effect, the day after artwork approval and full payment has been received.
Amendments made to proofs will result in a delay to deliver date. Should you require changes, we will issue a new layout for final proofing before production commences.
We strongly recommend that you review and approve a digital proof of your artwork or physically signing the sample layout design, before we begin production to ensure that the final printed product meets your expectations.
Proofs will be provided for all orders. The customer is responsible for reviewing and approving the proof before the order is printed. The Company is not responsible for errors in the final print if the proof is not approved.
We value our customers and want to ensure that your final product meets or exceeds your expectations. If you have any questions or concerns about our artwork guidelines policy or need assistance with your artwork files, please contact our customer service team.
Our standard production time per order is between 2 to 10 working days from artwork approval and payment received. depending on type of product, service and quantity
Orders required for completion in less than 2 working days might be deemed rush. A rush order surcharge of between 20% to 80% may apply depending on size of order and actual completion date required. If a rush order needs to be couriered an additional delivery cost will apply.
In this case a possible Rush Charge might be quoted to you prior to commencement of order.
Lead times exclude weekends, South-African public holidays and Dipatumo Link's annual shutdown period.
Completed orders will be available for collection within 24-48 hours after completion.
Before leaving Dipatumo Link's premises, it is the responsibility of the customer or their representative to ensure that the orders are accurate. Dipatumo Link cannot be held liable for any discrepancies discovered thereafter.
10% storage fee will be levied for orders that are processed and not collected after 7 days.
Orders that are ready for collection but not picked up within 15 working days will be considered for storage levy. unless written arrangements have been made and will be subject to a 15% levy on the total invoice amount.
Orders that have an outstanding balance and are ready for collection but have not been picked up within 30 working days will be regarded as cancelled. Such orders will either be disposed of or sold to cover the cost. It is important to settle any outstanding balances promptly to avoid cancellation and any related costs. Additionally, if you anticipate any issues or delays with picking up your order, it is advisable to inform Dipatumo Link as soon as possible to make alternative arrangements.
We understand that sometimes plans change and you may need to cancel an order. Our cancellation policy is designed to be fair and transparent for our customers.
If your order has already been processed, we will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel it. If we are able to cancel your order, a cancellation fee may be applied depending on the stage of production.
All cancellations must be sent in writing, if you need to cancel an order, please contact our customer service team as soon as possible. Please provide your order number and a reason for cancellation.
Any payment made to our bank account or paid in cash without artwork approval or not supplying us with your artwork to proceed with your orders within 10 working days, will be deemed “cancelled”. A 15% handling fee will apply.
Should the invoice be less than (R100) there will no refund, 80% of the total amount will be credited to your account for your future order.
If branding is cancelled after the artwork layouts have been created and your order has not yet been processed, you will be charged 50% per layout per page of the total artwork cost. This charge will apply regardless of whether Dipatumo Link was able to meet your request or deadline, or whether the orders have already left their premises or not.
Please note, no cancellation of orders will be accepted once final artwork approval and payment has been sent through to us.
Please note that customized or personalized products cannot be cancelled or refunded once production has begun.
No returns will be accepted after 10 working days.
All claims must be made in writing within 7 days of receipt of order.
Once stock has been collected/delivered from/by Dipatumo Link, Dipatumo Link has no control over it. We do not accept responsibility for any damages or shortages not reported within 7 working days.
There will be a 15% handling fee if goods are returned after 7 days.
All returns must be accompanied by the original documentation.
No goods may be returned or exchanged unless prior authorisation has been obtained, returns will only be accepted due to faulty workmanship or material and in their original condition.
Dipatumo Link does not accept returns on incorrect items which have already been branded by a 3rd party printer regardless of whether it’s Dipatumo Link’s fault or not
Any items to be returned will only be accepted upon proof of written authorization from DIPATUMO LINK prior to the actual return. The Item must be original condition and packaging. A 25%handling fee will apply on all returns on items that were collected.
Dipatumo Link will not accept returns unless the order is defective or the final print is not as approved by the customer. In the case of a defective order or incorrect print, Dipatumo Link will either reprint the order or issue a refund.
If you are not satisfied with your order for any reason, please let us know as soon as possible within 7 days, so we can work to resolve the issue. We offer a comprehensive refund policy to help ensure that you are satisfied with your purchase.
Please note that all refunds will be issued to the original payment method used for the purchase.
Please provide your order number and a description of the issue so we can quickly process your refund.
If you used cash as the payment method for a purchase and the amount is over R250.00, you will or may not receive a cash refund. Instead, an Electronic Fund Transfer or account credit will be processed. The refund process may take up to 7 days, depending on your bank's processing times and payment method.
A refund or credit will be given only after verifying that the returned stock is in its original packaging and in good condition. Similarly, if you choose to cancel your order before processing and the item is in good condition, a refund or credit will be issued.
Refunds are available in the following circumstances:
If there is a defect in the print quality or material used in your order, we will provide a refund.
If your order is not delivered within the expected timeframe, we will issue a refund or offer a replacement.
If you decide to cancel your order before it is processed, we will issue a refund.
Other Issues: If there are any other issues with your order, please contact us and we will work to find a resolution that meets your needs.
We value your business and appreciate your trust in our company. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
These terms and conditions super cede any prior agreements or representations written or oral.
The Dipatumo Link terms and conditions may be amended from time to time and are not limited to those stated hereon.
We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.